Pickup & refund

Pickup

Every order is picked up at the RepcoLite store you choose at checkout. Stock ships free from our warehouse to that store; most orders are ready within the week, and stores farther from the warehouse can take up to two. You'll get an email when your order is confirmed and another when it's ready. Bring a photo ID and your order number to the counter. Tintable bases are tinted free when you pick up.

Hold window

We hold your paid order at the counter for 3 days after it's ready. Can't make it in time? Contact the store and they'll work with you. Orders that are never picked up may be cancelled and refunded.

During checkout

Items in your order are reserved for 15 minutes while you pay. If checkout isn't finished in that window, the hold is released and you'll need to check out again.

Refunds & cancellations

Before pickup: you can cancel a paid order from your order page or by contacting the pickup store, for a full refund to your original payment method.

After pickup: this is closeout stock, so all sales are final. If something is wrong with an item, bring it back to the store where you picked it up and talk to the counter; returns are handled case by case at the store's discretion.

Questions

Reach us through the contact page or call your pickup store.